FAQ
Installation & Hanging
Q: Is the sign easy to mount on a wall?
A: Yes. The back of the sign has two pre-drilled holes, allowing you to hang it securely with screws or a cord.
Q: What if I cannot drill into the wall?
A: You can use no‑drill transparent wall hooks. These require no tools and will not damage the wall surface.
Q: Does the sign come with hardware for hanging from a ceiling or window?
A: Yes. All necessary installation accessories are included, so no extra purchase is required.
Q: Can I attach the sign to artificial flowers or a display board?
A: Absolutely. Our neon signs operate at 12V low voltage and pose no safety risks.
Controls & Operation
Q: Is a remote control included?
A: Yes. A remote control is provided, allowing you to adjust dimming, flashing effects, and dynamic modes.
Q: Can I adjust the brightness?
A: Yes. The sign is dimmable, and you can set the brightness to your preferred level using the included remote.
Q: Can the sign run on batteries if no wall outlet is available?
A: Every sign comes with a free AA battery box for battery operation. However, we recommend using a wall outlet for better cost efficiency. Please note that AA batteries are not included in the standard package.
Q: If I choose the battery case option, will the electric plug still be included?
A: Yes. Even when you select the battery case, the electric plug is still provided as an additional option, giving you the flexibility to use either a wall outlet or batteries.
Q: What type of batteries does the sign require in battery mode?
A: The sign uses 8 AA batteries.
Outdoor & Waterproof
Q: Is the sign waterproof?
A: Yes. Our signs incorporate advanced waterproof technology.
Q: How long do batteries last for outdoor events?
A: A fresh set of 8 AA batteries will power the sign for approximately 12 hours. If you use an external outdoor battery pack, the runtime can be extended.
Home Integration
Q: Can I connect the sign to a wall light switch in my home?
A: Yes. The sign includes a low‑voltage adapter plug that can be cut and hardwired into an electrical fitting, allowing you to turn the sign on and off via a standard light switch.
Noise & Safety
Q: Does the sign make any noise or produce a constant buzzing sound?
A: No. The sign operates completely silently.
Q: Is the sign safe for children and pets?
A: Yes. Our neon signs are made from soft silicone tubing and an acrylic backplate, using environmentally friendly materials that contain no toxic chemicals. They are safe for use around children and pets.
Customization Questions
Q: Can different parts of the sign be made in different colors?
A: Yes. We can customize specific sections of the sign in different colors. Please include this request in the order notes when placing your order.
Q: Can I upload an image to create a custom logo? Can I get a neon version of my existing logo?
A: Yes. We can customize any design, logo, icon, pattern, or text. You can upload images directly through the customization page.
Q: Can I order neon signs in languages other than English?
A: Yes. We support any language, including Spanish, French, German, Arabic, Japanese, Chinese, Korean, Portuguese, and others.
Q: Can I choose a custom font?
A: We have over 400 fonts available. If you have a specific font in mind, please mention it in the order notes or provide the font name or URL when placing your order.
Q: Can you make a neon sign from my own handwriting?
A: Yes. You can upload images of your handwriting via the customization page.
Q: How long is the power cable? Can I request a different length?
A: Each neon sign comes with a 10‑foot cable. If you need a different length, please specify your requirement in the order notes.
Q: Can the backplate color be customized?
A: The standard backplate is transparent. However, we can provide other colors, including a mirror backplate. Please indicate your preference when ordering.